Thank you for choosing Hues Atelier. We're excited to provide you with high-quality products and exceptional service. Our shipping policy is designed to ensure a smooth and enjoyable shopping experience. Please take a moment to review the following details:
Processing Time: Orders are usually processed within 1-2 business days from the date of purchase. Please note that processing time may be slightly extended during peak seasons or holidays.
Shipping Methods: We offer a range of shipping options to suit your preferences. These include standard shipping, expedited shipping, and express shipping. Shipping times and costs will vary depending on your chosen method.
Shipping Rates: Shipping rates are calculated based on the destination, chosen shipping method, and order weight. You can view the shipping costs during the checkout process before finalizing your purchase.
Domestic and International Shipping: We provide both domestic and international shipping options. Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your package as it makes its way to you.
Delivery Time: Delivery times will vary based on your location and chosen shipping method. Standard shipping within the domestic US typically takes 3-7 business days, while international shipping can take longer depending on the destination.
Order Status: You can check the status of your order by logging into your account on our website. If you have any questions or concerns about your order's status, feel free to contact our customer support team.
Address Accuracy: Please ensure that your shipping address is accurate and complete before finalizing your purchase. We cannot be held responsible for delays or non-delivery due to incorrect address information.
Delivery Issues: In the rare event that your package is lost, damaged, or delayed during transit, please reach out to our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.
At Hues Atelier, we value your trust and satisfaction. If you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team. Thank you for being a valued part of our community!
Bring your vision to life.
Have something unique in mind? Fill out the form below, and let's collaborate to create a custom piece that's uniquely yours.
Custom commissions start at $250.
Commissioned Pieces FAQ
What is a commissioned piece?
A commissioned piece is a one-of-one garment created exclusively for you. Every design is developed around your vision, measurements, and personal style.
How do I request a commission?
Complete the Commission Inquiry Form with details about your vision, occasion, inspiration, preferred colors, silhouette, and any reference images.
What happens after I submit my request?
We'll review your inquiry and contact you to discuss your project, timeline, pricing, and next steps before any work begins.
How much does a commissioned piece cost?
Pricing varies based on the complexity of the design, materials, and craftsmanship involved. A custom quote will be provided after your consultation.
How long does a commissioned piece take?
Most commissions are completed within 2–6 weeks, though more intricate projects may require additional time.
Can I make changes after production begins?
Minor changes may be accommodated during the design phase. Once production has started, changes may not be possible.
Will I receive updates during the process?
Yes. Depending on your project, you'll receive updates at key stages so you can follow the progress of your garment.
Are commissioned pieces eligible for returns or exchanges?
No. Since every commissioned garment is made specifically for one client, all commissioned pieces are final sale.