Contact information
Contact Information
Last Updated: September 9, 2026
If you have questions about an order, product, return, shipping, local pickup, custom request, commissioned piece, privacy matter, or any other Hues Atelier service, you can contact us using the information below.
Business Name
Hues Atelier
Website
Email is the primary contact method for customer support, order assistance, returns, shipping questions, and general enquiries.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Business Address
Hues Atelier
5300 W Jefferson St
Philadelphia, PA 19131
United States
This address is associated with Hues Atelier business operations.
Customers should not visit this location without prior confirmation.
If your order is eligible for local pickup, please follow the instructions provided in your pickup-ready notification and our Customer Pickup Policy before arriving.
Customer Support
You may contact us for assistance with:
- order status;
- shipping and tracking;
- local pickup;
- returns and refunds;
- damaged or incorrect items;
- cancellations;
- product information;
- sizing questions;
- made-to-order products;
- custom products;
- commissioned pieces;
- payment-related questions;
- website support;
- privacy requests; and
- other customer-service matters.
Returns
Do not send a return to our address without first receiving return authorization from Hues Atelier.
To request a return, contact:
Please include:
- your full name;
- order number;
- item you wish to return;
- reason for the return; and
- photographs where the issue relates to damage, defects, or an incorrect item.
Approved returns must follow the instructions provided by Hues Atelier.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery or pickup.
Include:
- your order number;
- a description of the issue;
- clear photographs of the item; and
- photographs of the packaging where relevant.
Email:
Shipping Questions
For questions regarding:
- order processing;
- shipping rates;
- tracking;
- delivery delays;
- incorrect addresses;
- missing packages;
- returned packages; or
- international delivery,
please contact us at:
Our shipping practices are explained in our Shipping Policy.
Local Pickup Questions
For eligible local pickup orders, customers should wait until receiving confirmation that their order is ready.
For pickup assistance or changes, contact:
Please include your order number and the name used to place the order.
Local pickup is governed by our Customer Pickup Policy.
Custom and Commissioned Pieces
For custom, personalized, made-to-order, or commissioned work, contact:
When submitting an enquiry, please include relevant information such as:
- the type of item you are interested in;
- preferred size;
- desired colors;
- design concept;
- customization requirements;
- intended date or deadline, where applicable; and
- any relevant reference information.
Submitting a request does not guarantee acceptance of a custom or commissioned project.
Privacy Requests
For questions about how Hues Atelier collects, uses, or processes personal information, or to submit a privacy-related request, contact:
Please include sufficient information for us to understand and, where necessary, verify your request.
Privacy practices are explained in our Privacy Policy.
Legal and Policy Questions
Questions regarding Hues Atelier policies, Terms of Service, intellectual property, legal notices, or other formal matters may be sent to:
Response Times
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may be longer during:
- weekends;
- public holidays;
- collection launches;
- promotional periods; or
- periods of unusually high order volume.
For time-sensitive order matters, please include your order number and a clear description of the issue in your first message.
Official Contact Details
Hues Atelier
5300 W Jefferson St
Philadelphia, PA 19131
United States
Email: hues.label@gmail.com
Website: https://www.huesatelier.com/
Tone • Texture • Depth