Terms of Service

Last Updated: September 9, 2026

This website is operated by Hues Atelier. Throughout the site, the terms “we,” “us,” and “our” refer to Hues Atelier.

By visiting https://www.huesatelier.com/, browsing our store, purchasing products, submitting a commission request, or otherwise using our website and services, you agree to these Terms of Service.

Please read these Terms carefully before using our website.

If you do not agree with these Terms, you should not access or use our website or purchase from Hues Atelier.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services online.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, territory, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for unlawful, fraudulent, or unauthorized purposes.

You must not transmit viruses, malware, malicious code, or any technology intended to disrupt or damage our website, services, customers, or systems.

Violation of these Terms may result in restriction or termination of your access to our services.

2. General Conditions

Hues Atelier reserves the right to refuse service, cancel transactions, limit quantities, or restrict access where reasonably necessary and permitted by law.

We may modify, suspend, or discontinue any part of our website, services, products, features, or collections without prior notice.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the website, products, designs, content, branding, or services without prior written permission from Hues Atelier.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, prices, colors, materials, availability, and other information displayed on our website are accurate.

However, we cannot guarantee that:

• colors will appear exactly the same on every screen or device;
• textures will appear identical in photographs and in person;
• handmade or finished details will be completely identical between pieces; or
• every product description will be free from minor errors.

Where a material error affects an order, we may contact you to provide updated information or offer an appropriate solution.

4. Tone, Texture, and Natural Variation

Hues Atelier is built around the design philosophy:

Tone • Texture • Depth

Some of our garments and accessories may include variations in:

• color tone;
• fabric texture;
• stitching;
• finishing;
• construction;
• print or design placement;
• material appearance; or
• handcrafted details.

Reasonable variations caused by production methods, materials, lighting, screen settings, or craftsmanship are not automatically considered defects.

5. Prices

All prices are displayed in the currency selected or shown on the website.

Prices may change at any time without notice.

The price applicable to an order is generally the price displayed at the time the order is submitted, unless there is an obvious pricing or technical error.

Hues Atelier reserves the right to correct pricing errors and may cancel an order affected by a significant pricing mistake.

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

6. Orders

Placing an order through our website does not guarantee acceptance.

Hues Atelier reserves the right to refuse, cancel, or limit an order where reasonably necessary, including where:

• payment cannot be verified;
• billing or shipping information appears incorrect;
• fraudulent activity is suspected;
• a product is unavailable;
• an incorrect price was displayed;
• the order violates our policies;
• unusual quantities are ordered;
• the transaction appears intended for unauthorized resale; or
• fulfillment becomes impossible.

If we cancel an order after payment has been processed, an appropriate refund will be issued.

7. Customer Information

Customers are responsible for providing accurate and complete:

• billing information;
• shipping information;
• email address;
• telephone number where applicable;
• sizing details;
• customization information; and
• other information necessary to process an order.

Hues Atelier is not responsible for delays or fulfillment issues caused by inaccurate information supplied by the customer.

8. Payments

Payment must be successfully authorized before an order can be processed.

Payments may be handled through Shopify and approved third-party payment processors.

Available payment methods may vary based on:

• customer location;
• device;
• currency;
• transaction type; and
• payment-provider availability.

Hues Atelier does not guarantee that every payment method will always be available.

9. Shipping and Delivery

Order processing, shipping rates, carriers, tracking, delivery estimates, international shipping, address issues, and damaged or lost packages are governed by our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Hues Atelier is not responsible for delays caused by carriers, customs authorities, weather, incorrect customer information, or circumstances outside our reasonable control.

10. Local Pickup

Where available, local pickup orders are governed by our Customer Pickup Policy.

Customers must wait until receiving confirmation that an order is ready before arriving for pickup.

Hues Atelier reserves the right to modify pickup instructions, availability, or collection arrangements where reasonably necessary.

11. Returns and Refunds

Returns, exchanges, refunds, cancellations, damaged products, custom orders, final-sale items, and other return-related matters are governed by our Return Policy.

Customers should review the Return Policy before placing an order.

12. Custom, Commissioned, and Made-to-Order Products

Hues Atelier may offer:

• custom products;
• personalized products;
• made-to-order garments;
• altered pieces; and
• commissioned designs.

These products may require additional production time and may be subject to different cancellation and return conditions.

Customers are responsible for reviewing and approving any relevant:

• sizing information;
• customization details;
• colors;
• design specifications;
• materials; or
• other agreed requirements

before production begins.

Once work has started, custom or commissioned orders may become non-cancellable and final sale except where an item is damaged, defective, incorrect, or materially different from the agreed specifications.

13. Commission Requests

Submitting a commission request does not automatically create a binding obligation for Hues Atelier to accept the project.

We may review factors including:

• design feasibility;
• materials;
• production time;
• customer requirements;
• pricing;
• availability; and
• project complexity

before accepting a commission.

A commission is considered confirmed only after the relevant terms and payment requirements have been accepted.

14. Intellectual Property

Unless otherwise stated, all content appearing on the Hues Atelier website is owned by or licensed to Hues Atelier.

This may include:

• brand names;
• logos;
• artwork;
• graphics;
• photographs;
• product images;
• clothing designs;
• written content;
• website layouts;
• videos;
• marketing materials;
• collection names; and
• other creative materials.

You may not copy, reproduce, modify, distribute, publish, sell, exploit, or create derivative commercial works from Hues Atelier intellectual property without prior written permission.

Purchasing a Hues Atelier product does not transfer intellectual-property ownership in the underlying design.

15. Custom Design Intellectual Property

Where a customer commissions a custom item, ownership of the physical item does not necessarily transfer ownership of the underlying design, concept, construction method, artwork, or creative process.

Unless otherwise agreed in writing, Hues Atelier may retain intellectual-property rights in original designs created as part of commissioned work.

However, customer-provided private information will be handled in accordance with our Privacy Policy.

16. Customer-Provided Content

If you submit:

• photographs;
• logos;
• artwork;
• text;
• names;
• graphics; or
• other materials

for a custom order, you confirm that you have the legal right to use those materials.

You are responsible for ensuring that customer-provided materials do not infringe another person's copyright, trademark, privacy, publicity, or other legal rights.

Hues Atelier may refuse custom requests involving content that appears unlawful, infringing, abusive, hateful, misleading, or otherwise inappropriate.

17. Reviews, Feedback, and User Content

If you submit reviews, comments, testimonials, photographs, feedback, or other content to Hues Atelier, you confirm that the content is truthful and that you have the right to submit it.

Where permitted by law and subject to your privacy rights, Hues Atelier may use submitted reviews or feedback for:

• customer service;
• website display;
• product improvement; and
• marketing.

You must not submit content that is:

• unlawful;
• defamatory;
• abusive;
• fraudulent;
• misleading;
• obscene;
• infringing; or
• malicious.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

• Shopify;
• payment processors;
• social media platforms;
• shipping providers;
• analytics platforms; or
• other external websites.

Hues Atelier does not control third-party websites and is not responsible for their:

• content;
• privacy practices;
• security;
• availability;
• policies; or
• services.

Use of third-party services is subject to their own terms and policies.

19. Prohibited Uses

You may not use the Hues Atelier website or services:

• for unlawful purposes;
• to violate applicable laws;
• to infringe intellectual-property rights;
• to submit false or misleading information;
• to transmit malicious software;
• to collect customer information unlawfully;
• to spam, scrape, crawl, or interfere with the website;
• to harass, threaten, abuse, or discriminate against others;
• to impersonate another person;
• to engage in fraudulent transactions; or
• to interfere with website security or operation.

We reserve the right to restrict access where prohibited conduct occurs.

20. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

However, the website may occasionally contain errors relating to:

• product descriptions;
• prices;
• availability;
• promotions;
• shipping charges;
• production timelines;
• delivery estimates; or
• product images.

We reserve the right to correct errors, update information, cancel orders, or modify website content where reasonably necessary.

21. Availability of Products

Products may be:

• limited in quantity;
• seasonal;
• part of limited releases;
• made to order; or
• discontinued without notice.

Adding an item to a cart does not reserve inventory unless and until an order is successfully completed.

22. Promotions and Discount Codes

Promotions, discount codes, sales, and special offers may be subject to additional conditions.

Unless otherwise stated:

• discount codes cannot be combined;
• discount codes have no cash value;
• expired promotions will not be honored;
• discounts may exclude certain items; and
• Hues Atelier may cancel promotions affected by technical or pricing errors.

23. Gift Cards

Where gift cards are offered, they may be subject to additional terms displayed at the time of purchase.

Gift cards generally cannot be redeemed for cash except where required by applicable law.

24. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

By using the site, you acknowledge that your information may be processed by Shopify and other service providers necessary to operate the store.

25. Disclaimer of Warranties

To the maximum extent permitted by law, Hues Atelier provides its website and services on an “as available” basis.

We do not guarantee that:

• the website will always be uninterrupted;
• every website feature will always be available;
• errors will never occur; or
• every product will remain continuously available.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Hues Atelier will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot legally be excluded or limited.

27. Indemnification

To the extent permitted by law, you agree to indemnify and hold Hues Atelier harmless from reasonable claims, losses, damages, or expenses resulting from:

• your violation of these Terms;
• your unlawful use of the website;
• infringement caused by content you provide; or
• misuse of our services.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

29. Waiver

Failure by Hues Atelier to enforce any provision of these Terms does not constitute a permanent waiver of that provision or any other right.

30. Governing Law

These Terms and any separate agreements through which Hues Atelier provides services are governed by applicable laws of the United States and the Commonwealth of Pennsylvania, without limiting mandatory consumer rights that may apply based on a customer's location.

31. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in:

• our business;
• website functionality;
• products;
• policies;
• legal requirements; or
• operational practices.

The updated version will be posted on our website with a revised “Last Updated” date.

Continued use of our website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.

32. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Shipping Policy;
• Customer Pickup Policy;
• Return Policy; and
• other policies published on our website

form the agreement governing use of the Hues Atelier online store.

33. Contact Information

Questions regarding these Terms of Service may be sent to:

Hues Atelier
5300 W Jefferson St
Philadelphia, PA 19131
United States

Email: hues.label@gmail.com
Website: https://www.huesatelier.com/

Tone • Texture • Depth