Shipping policy
Shipping Policy
Last Updated: September 9, 2026
Thank you for shopping with Hues Atelier. This Shipping Policy explains how orders placed through https://www.huesatelier.com/ are processed, shipped, tracked, and delivered.
Hues Atelier is based in Philadelphia, Pennsylvania, United States.
Order Processing Time
Standard orders are generally processed within 3–5 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and federal holidays.
During new releases, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Please note that processing time is separate from shipping or carrier transit time.
Ready-to-Ship Products
Products that are already completed and available for immediate fulfillment are normally prepared within the standard 3–5 business-day processing period.
In some cases, ready-to-ship products may leave our studio sooner.
Made-to-Order and Commissioned Pieces
Certain Hues Atelier products may be made to order, customized, altered, or created as commissioned pieces.
Because these items require additional production time, their preparation period may be longer than the standard processing window.
Where applicable, the expected production timeline will be:
- stated on the relevant product or commission page;
- communicated before the order is confirmed; or
- provided directly to the customer by Hues Atelier.
Production times may vary depending on the design, materials, customization requirements, order volume, and complexity of the piece.
Once production is completed, the normal shipping transit period begins.
Shipping Rates
Shipping charges are calculated based on factors such as:
- delivery destination;
- package size and weight;
- selected shipping method; and
- available carrier services.
Applicable shipping charges will be displayed during checkout before payment is completed.
Free U.S. Shipping
Hues Atelier offers free standard shipping on qualifying U.S. orders over $50.
Free shipping applies to eligible orders shipped within the United States using the standard shipping option.
Expedited shipping, special delivery requests, oversized packages, or other premium shipping services may carry additional charges.
Estimated U.S. Delivery Times
After an order has completed processing and has been handed to the carrier, estimated delivery times are generally:
Standard Shipping: approximately 5–7 business days
Expedited Shipping: approximately 2–3 business days, where available
These delivery periods are estimates rather than guaranteed delivery dates.
Actual transit times can be affected by carrier delays, weather conditions, holidays, high shipping volumes, incorrect addresses, or other circumstances outside Hues Atelier's reasonable control.
Shipping Carriers
Hues Atelier may use established shipping carriers including:
- USPS
- UPS
- FedEx
The carrier selected for an order may depend on the customer's location, package dimensions, service availability, and the most appropriate shipping option for the order.
International Shipping
Hues Atelier may offer shipping to selected international destinations where international checkout is available on our website.
International shipping availability, costs, and estimated delivery times may vary by destination.
If your country is not available during checkout, please contact us at hues.label@gmail.com before placing an order to determine whether alternative shipping arrangements may be available.
International delivery times can vary significantly due to customs clearance, local postal services, international carrier networks, and other factors outside our control.
Customs, Duties and Import Taxes
International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country unless otherwise stated during checkout.
These charges are not controlled by Hues Atelier and are not normally included in the product price or shipping charge.
Customers are responsible for understanding any import requirements that may apply in their country before placing an international order.
Refusal to pay customs or import charges may result in the package being returned to Hues Atelier. Any refund relating to such a return may be reduced by non-refundable shipping, customs, handling, or carrier charges incurred by Hues Atelier.
Order Tracking
Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–48 hours after the carrier receives the package for tracking information to begin updating.
Customers are responsible for monitoring their tracking information after shipment.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before submitting your order.
Hues Atelier is not responsible for delivery delays, failed deliveries, returned packages, or lost shipments caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your address after placing an order, contact us immediately at:
We will make reasonable efforts to update the address where possible. However, we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the shipping carrier.
Additional shipping charges may apply if an order must be shipped again because the customer originally provided an incorrect or incomplete address.
Lost, Delayed or Missing Packages
After an order has been transferred to the shipping carrier, delivery is managed by that carrier.
If tracking shows that your package is delayed, missing, or delivered but you cannot locate it, please first:
- review the tracking information;
- check around the delivery location;
- confirm the shipping address provided with your order;
- check with household members, neighbors, reception desks, mailrooms, or building management where applicable; and
- contact the shipping carrier using your tracking number.
You may also contact Hues Atelier at hues.label@gmail.com, and we will make reasonable efforts to assist with tracking information or a carrier claim where appropriate.
Hues Atelier cannot guarantee reimbursement or replacement for packages confirmed as successfully delivered by the shipping carrier, but each situation will be reviewed individually.
Damaged Packages or Products
If your order arrives damaged, please contact us within 7 days of delivery.
Your message should include:
- your order number;
- your full name;
- a description of the problem;
- clear photographs of the damaged product; and
- clear photographs of the shipping packaging where applicable.
Send the information to:
We will review the matter and determine the appropriate resolution, which may include a replacement, repair, store credit, refund, or another suitable solution depending on the circumstances.
Please do not discard damaged products or packaging until we have completed our review.
Delivery Delays
Shipping and delivery dates provided by Hues Atelier or displayed by shipping carriers are estimates.
Hues Atelier is not responsible for delays caused by circumstances outside our reasonable control, including:
- severe weather;
- carrier disruptions;
- customs inspections;
- public holidays;
- transportation interruptions;
- natural disasters;
- labor disruptions;
- incorrect customer information; or
- other events affecting shipping networks.
If a significant delay occurs, you may contact us and we will assist where reasonably possible.
Returned-to-Sender Packages
If a package is returned to Hues Atelier because of:
- an incorrect address;
- an incomplete address;
- unsuccessful delivery attempts;
- refusal of delivery;
- unpaid customs charges; or
- failure to collect the package,
we will contact the customer where possible.
Additional shipping charges may be required before the order can be shipped again.
Where a refund is requested instead of reshipment, original shipping charges and other non-refundable carrier costs may be deducted where permitted.
Order Changes After Shipment
Once an order has been shipped, Hues Atelier cannot normally change:
- the delivery address;
- the shipping method;
- the recipient information; or
- the delivery destination.
Customers may contact the carrier directly to determine whether delivery-management options are available.
Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, contact:
Hues Atelier
5300 W Jefferson St
Philadelphia, PA 19131
United States
Email: hues.label@gmail.com
Website: https://www.huesatelier.com/
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